Nova 2025: smarter tools to accelerate your growth

Zoho SalesIQ’s Nova 2025 release was designed to transform the way you engage with prospects and customers. Highlights include:

• A revamped Zobot with prebuilt templates, flow import/export and clear reports on user journeys.
• Answer Bot powered by Zia GenAI, able to generate natural, accurate answers from your knowledge base and FAQs.
• A built-in ChatGPT assistant for contextual interactions and tailored reply suggestions.
• Smart automations that trigger key actions (notifications, follow-ups, reminders) at every stage of the customer journey.
• Omnichannel improvements: support for multiple WhatsApp Business accounts, message templates, replies to Instagram stories and tone control through Profanity Management.
• Built-in voice calls, whisper chat to coach your agents in real time, and granular access control to keep your data secure.
• Mobile improvements: media editing, automatic summaries, conversation tags, richer WhatsApp follow-ups and incoming/outgoing call management.
• Display on Android TV and Apple TV to share your KPIs and real-time reports on the big screen.

With this update, your teams get smarter tools to communicate, automate and grow faster.

Nuagix can walk you through these new features and how to set them up. Feel free to reach out to Mathieu on Facebook, at mathieu.blouin@nuagix.ca, or book a Zoom meeting directly here.