Zia Agents: the era of agentic AI and the digital workforce
Zoho presents the shift from conversational AI (which simply answers questions) to agentic AI: systems that can plan, decide and act autonomously to complete multi-step tasks. Rather than waiting for an instruction, an agent understands a goal, works out the steps needed and carries them out itself (API calls, reading and writing data), repeating the process until the task is done.
This presentation, taken from a Developers ZUG Virtual Meetup event streamed on Zoho’s official YouTube channel, introduces Zia Agents and the future of AI-assisted work, then walks through building a first agent from scratch, with real-world business use cases.
Key takeaways
Agentic AI stands apart from conversational AI through its ability to act autonomously across multiple steps, not just respond. Zoho positions Zia Agents as the building block for creating this kind of automation right inside the Zoho One ecosystem.
One section focuses on trust: what criteria let you trust an agent that acts on its own (reliability, control, transparency of its actions). Most of the video is a hands-on demo: building an agent from scratch, with examples of real business use cases.
This summary is based on a copyrighted Zoho video; it is not a full translation.