CentrixOne (now Cone) leans on its Quebec roots: data hosted in Canada, bilingual support, a Quebec-based company. That’s a real argument, and Nuagix, itself a Quebec company, understands it well. But the question to ask isn’t just “where are the servers?” It’s also “how many other tools do I need to buy on the side to run my business?” Here’s how Zoho CRM and CentrixOne compare.
Zoho CRM and CentrixOne at a glance
CentrixOne is a simple CRM designed for Canadian SMBs, with contact, account and opportunity management and a built-in email sending module. Zoho CRM covers the same basics, plus artificial intelligence (Zia), advanced multichannel automation, inventory management, customer portals and, if you move to Zoho One, the full range of finance, HR and customer service apps a business needs.
Pricing: Zoho vs CentrixOne
| Platform | Plan | Price | What’s included |
|---|---|---|---|
| Zoho One | Standard | CA$50 / user / month | CRM with AI, automation, CPQ, inventory management, plus marketing, finance, HR and 45+ other apps |
| CentrixOne | Essential | $24.50 / user / month (billed annually) | 750 contacts, 750 emails per month |
| CentrixOne | Pro | $43.50 / user / month (billed annually) | 2,500 contacts, mailbox sync |
| CentrixOne | Growth | $74.50 / user / month (billed annually) | 5,000 contacts, web forms, automations |
| CentrixOne | Enterprise | $100.50 / user / month (billed annually) | 7,500 contacts, API technical support |
CentrixOne charges not only per user, but also by the volume of contacts and emails sent: beyond the included thresholds, you have to add blocks of contacts, storage or emails. Zoho doesn’t cap the number of contacts by pricing tier. At CA$50 per user per month, Zoho One costs more per user than CentrixOne’s entry plans, but it covers an entire business suite — CRM with AI, marketing, finance, HR and customer service — whereas CentrixOne remains focused on sales and email, even on its $100.50 Enterprise plan.
Completeness: what Zoho includes that CentrixOne doesn’t
- Artificial intelligence — Zia is included in Zoho One. CentrixOne doesn’t offer a built-in AI assistant.
- Invoicing and accounting — Zoho Books and Zoho Invoice plug natively into the Zoho ecosystem, or are included in Zoho One. CentrixOne has no accounting module.
- Human resources — Zoho People is available in Zoho One. CentrixOne offers nothing for HR.
- Customer service (ticketing) — Zoho Desk manages support tickets. CentrixOne stays focused on sales and email.
- Project management and analytics — Zoho Projects and Zoho Analytics round out the ecosystem. CentrixOne has neither.
CentrixOne’s real advantage remains its 100% Quebec roots and direct bilingual support from Quebec. That’s exactly what Nuagix brings to its Zoho clients: local, French-language support from a company based in Prévost, Quebec. You get the best of both worlds: a more complete, globally proven platform, backed by close-to-home Quebec support.
Why choose Zoho with Nuagix over CentrixOne
Nuagix is a Zoho Premium Partner in Quebec. Our team configures Zoho CRM around your processes, migrates your data and trains your teams, with support entirely in French, without sacrificing Zoho’s functional depth. Visit our Zoho CRM consultant page to learn more.
Frequently asked questions
Is CentrixOne cheaper than Zoho?
At the entry level, yes: CentrixOne Essential ($24.50) costs less than Zoho One (CA$50). But Zoho doesn’t charge for extra blocks of contacts or emails the way CentrixOne does beyond its included thresholds, and Zoho One also covers finance, HR and customer service.
Is CentrixOne really more “Quebec” than Zoho?
CentrixOne is a Quebec company. Zoho is a multinational. But Nuagix, your Zoho implementation partner, is itself a company based in Prévost, Quebec, with support entirely in French.
Does Zoho have a contact limit?
No. Unlike CentrixOne, which limits the number of contacts by plan (750 to 7,500), Zoho doesn’t cap the number of contacts on its main pricing tiers.
Can we migrate from CentrixOne to Zoho?
Yes. Nuagix transfers your contacts, accounts and opportunities from CentrixOne to Zoho as part of a migration project.
How much does a Zoho CRM implementation cost?
The cost depends on the scope of the project. See our Zoho One implementation pricing page for our real price ranges.
Evaluating CentrixOne and Zoho for your Quebec business? Visit our Zoho CRM for SMBs in Quebec page or book a Zoom meeting with Nuagix for a comparison tailored to your needs.
Received a transition notice from CentrixOne? Read our practical guide: CentrixOne migration — move your CRM data without losing anything. You’ll find what transfers, the six steps of the project, common pitfalls and the timelines to expect.